All returns require prior authorization, contact Customer Service for an RMA number within 30 days of product receipt. A Certificate of Disinfection must also be completed indicating that items are in new, unused, resalable condition. Returns are subject to a minimum 20% restocking fee.
How do you clean the gel? How long do they last typically?
The complete cleaning & care guide .pdf for this gel product can be found in the Literature section of the product detail page. The life of the gel varies by how frequently it is used, cleaned etc.