All returns require prior authorization, contact Customer Service for an RMA number within 30 days of product receipt. A Certificate of Disinfection must also be completed indicating that items are in new, unused, resalable condition. Returns are subject to a minimum 20% restocking fee.
Can we sterilize the gel heel protectors and if so, how?
Complete Care & Use Guidelines for this item can be seen in the Literature section on the product detail page. Regarding sterilization, the manufacturer indicates: For cleaning and disinfecting use conventional hospital-approved topical equipment cleaners and disinfectants that do not contain alcohol. Avoid alcohol or other strong, undiluted disinfectants that may harden the product surface or cause...