Request for return must be submitted to Customer Service within 30 days of product shipment. Product must be returned in pristine, brand-new, re-sellable condition and in their original packaging. All returns are subject to a 20% restocking fee. The manufacturer reserves the right to refuse all returns that are not complete with their original packaging. If an item has been used and is permanently marked and/or damaged in any way, return will not be accepted. All shipping charges remain payable by the purchaser.