Request for return must be submitted to Customer Service Within 30 days of product shipment. All returns must be in pristine, brand-new, re-sellable condition and in their original packaging. A minimum 15% restocking fee may be deducted at the discretion of the manufacturer. The manufacturer reserves the right to refuse all returns that are not complete with their original packaging. If an item has been used and is permanently marked and/or damaged in any way, return will not be accepted. All shipping charges remain payable by the purchaser.