All returns require prior authorization, contact Customer Service for an RMA number within 30 days of product receipt. A Certificate of Disinfection must also be completed indicating that items are in new, unused, resalable condition. Returns are subject to a minimum 20% restocking fee.
What are the dimensions of the small, medium and large Knee Crutch Pads?
Item# 40402 - Knee Crutch Pad - Small Size, dimensions are 9" x 11" x 3/8". Item# 40403 - Knee Crutch Pad - Medium Size, dimensions are 17" x 11" x 0.25" and Item# 40404 - Knee Crutch Pad - Large Size, dimensions are 22" x 20" x 0.50".
Are patients suppose to lay skin directly on the gel pads or do you lay a sheet down over the pad before the patient?
Patients should be placed directly on the pad for best shear reduction and pressure distribution. A sheet may be placed over the product; however, this reduces its shear relieving characteristics. If a sheet or bath blanket is used, it should fit loosely over the product and be unstarched and free of wrinkles or folds.