All returns must be authorized and are subject to inspection for damages or wear. Products cannot be returned unless accompanied by a valid Return Authorization Number issued by the Universal Medical Customer Service Department. In the event of manufacturer error or defective merchandise, returns will be authorized for complete credit. No returns will be allowed past 30 days from the date of item receipt. All returns must be shipped freight prepaid. (Damages on returned items will be the responsibility of the shipper. For proper credit to be considered, every effort should be made to assure a damage-free return). All authorized returns are subject to a restocking fee.