If you encounter a problem with this item, please contact Customer Service within 14 days of product receipt. If unable to correct the problem, a return material authorization (RMA) number will be issued. Restocking fees may apply at the discretion of the manufacturer. All returns should be packed in the original cases and/or packaging and must include any accessories, manuals and documentation that shipped with the product. The RMA number must be clearly indicated on the outside of each returned package. CIRS recommends that you use a carrier that offers shipment tracking for all returns and insure the full value of your package so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to use a carrier that offers tracking or insure the product, you will be responsible for any loss or damage to the product during shipping. CIRS will not be responsible for lost or damaged return shipments. Return freight and insurance is to be pre-paid.