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Using the Shopping Cart
Once you have selected the item you would like to purchase, indicate the quantity required and simply click the "ADD TO CART" button.
The item will be added to your shopping cart automatically. Please note, your shopping cart screen will not display at this time, this
is so that you may continue shopping. If at any time during your shopping you would like to view your cart, please click the "View Cart" tab at the top of the page.
From this page, you can view the items you have selected, remove items or submit your order.
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Minimum Order Amount
At this time Universal Medical does not require an order minimum at this time.
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Order Processing
Online orders are processed during our regular business hours of Monday-Friday 9 a.m. - 5 p.m. Order processing time varies by item manufacturer.
Please allow up to 48 hours for picking & packing items for shipment. Please see below for an explanation of Express Shipping options.
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Product Availability
The majority of the items listed on our website will ship for delivery within 7-10 business days. All custom made and made to order products will
require an extended lead time. Whenever possible lead times are indicated at each item's detail page.
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Payment Options
Our online store currently accepts payment by credit or debit card for: MasterCard, Visa & American Express cardholders. Although these are the preferred
methods of payment, if you would like to pay by check or money order, please contact our Customer Service department at 800-423-2767. Please note orders by
check or money order will not be processed until the payment clears.
Invoice accounts with payment terms of Net 30 are available to business customers. We require completion & review of our credit application
in order to establish an account.
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Order Cancellations or Changes
If you recognize a need to change or cancel your order please call customer service immediately. Whenever possible, orders may be cancelled
if they have not shipped. Orders for customized products can not be cancelled or changed if the item is already in production. Please note, an order
processing fee may be deducted from your refund.
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Samples & Item Trials
Whenever possible, we would like to provide customers with samples & trials of products of interest.
Please call Customer Service at 800-423-2767 with inquiries about unlisted products for trial or sample.
Sample items are available for:
- UMI labels
- UMI disposable skin markers
- File Folders/Jackets
We regret that due to high production costs samples are not available for the following products:
- Surgical Gloves
- Lead Markers
- Lead Glasses
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Security
Universal Medical has taken every precaution to ensure that the information you provide
when ordering is kept secure and confidential. Our site maintains an SSL provided by
C-O-M-O-D-O.
Universal Medical does not share or sell the information provided via the website to
any third party. This includes email and mailing address information.
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Shipping Costs
Shipping charges are prepaid and added to your order. All ground shipping and handling charges within the 48 contiguous United States are based on
total order amount as listed in the following chart. Additional fees are required for shipments to Hawaii and Alaska. All items are insured 100% against damage or
loss in transit. Please note that some items require an additional fee for oversized dimensions. Please also note that items which ship motor freight are not included
on this chart. Selecting Express shipping will change ONLY the time the package is in transit. It will not effect order processing or customization times.
Express delivery options below indicate the number of days in which your package will be in transit once it is packed & given to the carrier for shipment.
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Order Amount
$0-$50.00
$50.01-$100.00
$100.01-$200.00
$200.01-$300.00
$300.01-$400.00
$400.01-$500.00
$500.01-$600.00
$600.01-$700.00
$700.01-$800.00
$800.01-$900.00
$900.01-$1000.00
$1000.00+
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UPS Ground
$10.95
$13.95
$16.95
$20.95
$23.95
$26.95
$30.95
$33.95
$36.95
$39.95
$42.95
$45.95
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Next Day
$41.45
$46.45
$51.45
$56.45
$61.45
$66.45
$69.45
$71.45
$76.45
$81.45
$86.45
$95.50
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2nd Day
$27.45
$30.95
$34.45
$37.95
$41.45
$44.95
$46.95
$48.45
$51.95
$55.45
$58.95
$65.45
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3rd Day
$21.50
$24.00
$26.50
$29.00
$31.50
$34.00
$35.00
$36.50
$39.00
$41.50
$44.00
$46.50
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Returns & Exchanges
In the event that an item must be returned, the customer must first contact Universal
Medicals’ Customer Service Department in order to obtain a Return Authorization number.
No returns are accepted after 30 days. Defective goods or items shipped in error will be credited
in full. Upon return of the goods in resalable condition, a merchandise credit
(less shipping and handling charges) will be applied to the account for future orders.
Some returns will be subject to restocking fees based upon individual manufacturer’s requirements.
In the event that the return requires a cash refund, a mandatory restocking fee will apply.
Any questions regarding this policy should be directed to the customer service department at 1-800-423-2767.
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Damaged Packages
In the event that a package is damaged or product lost in transit, please immediately contact Customer Service at 800-423-2767. Please retain all original packaging and the broken item.
Replacement items will be shipped and a claim will be filed with carrier responsible for delivery. In many instances, the ground carrier will return to pick up the broken item for final claim processing.
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