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Using the Shopping Cart
Once you have selected the item you would like to purchase, indicate the quantity required and simply click the "ADD TO CART" button.
The item will be added to your shopping cart automatically. Please note, your shopping cart screen will not display at this time, this
is so that you may continue shopping. If at any time during your shopping you would like to view your cart, please click the "View Cart" tab at the top of the page.
From this page, you can view the items you have selected, remove items or submit your order.
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Minimum Order Amount
At this time Universal Medical does not require an order minimum.
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Placing an Order & Order Forms
Orders can be placed 24 hours per day on our secure website. If you prefer to fax your order, please do so to 800-535-6229. Orders may also be emailed to info@universalmedicalinc.com.
If you do not have a Purchase Order form, please feel free to complete and submit the following generic form:
Order Form (.pdf Version)
Order Form (MS Word Version)
Please note shipping charges are prepaid & added to your order. We are not able to ship Third Party Billing or Freight Collect.
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Order Processing
Orders are processed during our regular business hours of Monday-Friday 9 a.m. - 5 p.m.
Please note, selecting an expedited shipping method effects ONLY the time
the package is in transit. Immediate shipment is not guaranteed as each item
manufacturer has their own lead time as well as picking/packing time.
Shipping rates quoted are for items which ship via UPS. Products
requiring motor FREIGHT shipments will be re-quoted and will require written approval before we process your
order. Also, oversize items may require additional fees, if your order
contains oversized/freight products you will be contacted to approve
additional charges in writing before your order is processed.
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Third Party Billing Policy
Universal Medical's shipping and handling charges are prepaid and added to your order. Please note, as a drop ship vendor, Universal Medical Inc. has limited control over
the scheduled daily pickups and selected shipping policies of the 50+ manufacturers who ship on our behalf. As such, we are unable to utilize
third party billing.
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Product Availability
The majority of the items listed on our website will ship for delivery within 7-10 business days. All custom made and made to order products will
require an extended lead time. Whenever possible lead times are indicated at each item's detail page. If you require delivery of an item by a particular
time, please email info@universalmedicalin.com with your requirements so that we may let you know in advance if your request is feasible.
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Payment Options
Our online store currently accepts payment by credit or debit card for: MasterCard, Visa & American Express cardholders. Although these are the preferred
methods of payment, if you would like to pay by check or money order in advance, please contact our Customer Service department at info@universalmedicalinc.com for a quote. Please note orders by
check or money order will not be processed until the payment clears.
Invoice accounts with payment terms of Net 30 are available to business customers. We require completion & review of our credit application
in order to establish an account. If you would like, you may also include a complete order form for the items you wish to order: Pdf Order FormWord Order Form
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Order Cancellations or Changes
During business hours, all orders are processed immediately. If you recognize a need to change or cancel your order please call customer service immediately at 800-423-2767. Whenever possible, orders may be cancelled
if they have not shipped. Orders for customized products can not be cancelled or changed once the item is in production. This includes, but is not limited to lead markers, lead aprons, radiation protection accessories and all items with color selections. Please note, an order
processing fee may be deducted from your refund.
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Samples & Item Trials
Whenever possible, we would like to provide customers with samples & trials of products of interest.
Please call Customer Service at 800-423-2767 with inquiries about unlisted products for trial or sample.
Sample items are available for:
- Suremark disposable skin markers
We regret that due to high production costs samples are not available for the following products:
- Surgical Gloves
- Lead Markers
- Lead Glasses
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Security
Universal Medical has taken every precaution to ensure that the information you provide
when ordering is kept secure and confidential. Our site maintains an SSL provided by
C-O-M-O-D-O.
Universal Medical does not share or sell the information provided via the website to
any third party. This includes email and mailing address information.
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Shipping Costs
Shipping charges are prepaid and added to your order. We are not able to ship items Freight Collect or via Third Party Billing. All ground shipping and handling charges within the 48 contiguous United States are based on
total order amount. Additional fees are required for shipments to Hawaii, Alaska & Puerto Rico. All items are insured 100% against damage or
loss in transit. Please note that some items require an additional fee for oversized dimensions or motor freight shipment. If applicable, these fees will be re-quoted to you via email and we require response acknowledgement of the edit before proceeding
with your order. Selecting Express shipping will change ONLY the time the package is in transit. It will not effect order processing or customization times.
Express delivery options below indicate the number of days in which your package will be in transit once it is packed & given to the carrier for shipment.
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Returns & Exchanges
In the event that an item must be returned, the customer must first contact Universal
Medicals’ Customer Service Department at info@universalmedicalinc.com in order to obtain a Return Authorization number.
No returns are accepted after 30 days. Defective goods or items shipped in error will be credited
in full. Upon return of the goods in resalable condition, a merchandise credit
(less shipping and handling charges) will be applied to the account for future orders.
Most returns will be subject to restocking fees based upon individual manufacturer’s requirements.
In the event that the return requires a cash refund, a mandatory restocking fee will apply.
Any questions regarding this policy should be directed to the customer service department at info@universalmedicalinc.com.
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Damaged Packages
In the event that a package is damaged or product lost in transit, please immediately contact Customer Service at info@universalmedicalinc.com. Please retain all original packaging and the broken item.
Replacement items will be shipped and a claim will be filed with carrier responsible for delivery. In many instances, the ground carrier will return to pick up the broken item for final claim processing. Please note, each carrier imposes their own time limit for such claims.
Please open and inspect ALL packages and goods immediately upon receipt to ensure a claim can be processed. No damage or short ship claims will be allowed after 30 days.
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